Content
Supporting Cisco Service Provider IP NGN Operations v1.0
The Supporting Cisco Service Provider IP NGN Operations (SSPO) Version 1.0 course is designed to introduce entry-level personnel to the service provider network operations environment, processes orientation, and management tools and methods and enables students to practice the primary job roles and tasks. The course is also intended to help prepare students for the CCNA: SP Operations certification exam. Cisco Certified Network Associate in Service Provider Operations (CCNA SP Operations) validates basic knowledge and skills of a Tier I support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure.
Objectives
Upon finishing this course, you will be able to:
- Describe service provider NGN technology trends and their effect on operational environments
- Describe the various NMS tools available to monitor networks and network devices
- Implement incident (event) management procedures
- Demonstrate fault management procedures
- Describe the configuration management process
- Demonstrate change management procedures
- Identify performance management procedures
Importance
The course is of utmost importance for service provider network operations personnel and for all individuals pursuing the CCNA Service Provider Operations certification.
Audience
Prerequisite Knowledge
Course Outline
Module 1: Introduction to the Service Provider NGN and the Operations Environment
Module 2: NMS Tools and Protocols
Module 3: Incident Management
Module 4: Fault Management
Module 5: Configuration Management
Module 6: Change Management
Module 7: Performance Management