Content
Introducing Cisco Voice and Unified Communications Administration Remote Labs v8.0
Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.
This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.
Content
This set of lab exercises contains the following exercises:
- Exploring Administrator Interfaces
- Exploring End-User Interfaces
- Exploring Call Flows in Cisco Unified Communications Manager
- Exploring Call Flows in Cisco Unified Communications Manager Express
- Implementing Endpoints
- Implementing End Users
- Enabling Telephony Features
- Enabling Mobility Features
- Implementing End Users and Voice Mailboxes
- Enabling Cisco Unified Presence
- Providing End-User Support
- Generating Cisco Unified Communications Manager Reports
- Generating Cisco Unified Communications Manager CAR Tool Reports
- Monitoring the System with Cisco Unified RTMT
- Monitoring Usage of Cisco Unity Connection
- Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
Objectives
Upon finishing this set of exercises, you will be able to:
Discover the Cisco Unified Communications Manager Administration via GUI and CLI
- Discover the Cisco Unified Communications Manager Express and Cisco Unity Express Administration via Cisco Configuration Professional, and GUI, and CLI
- Discover the Cisco Unity Connection Administration via GUI
- Discover Cisco Unified Presence Administration via GUI
- Discover the Cisco Unified Communications Manager end-user options and test end-user features
- Discover the Cisco Unified Communications Manager Express end-user options and test end-user features
- Discover the Cisco Unity Connection end-user options and test end-user features
- Discover the Cisco Unified Communications Manager CoS Implementation
- Discover the Cisco Unified Communications Manager call routing implementation
- Discover the Cisco Unified Communications Manager Express COR implementation
- Discover the Cisco Unified Communications Manager Express call routing implementation
- Follow the call flow in Cisco Unified Communications Manager Express
- Register IP phones with Cisco Unified Communications Manager via autoregistration and Cisco Unified Communications Manager BAT
- Register IP phones with Cisco Unified Communications Manager Express via partly automated and via manual configuration in the CLI and GUI
- Work on maintenance tickets
- Configure end users in Cisco Unified Communications Manager for manual adding or by configuring new users in the Microsoft Active Directory for end-user synchronization
- Configure end users in Cisco Unified Communications Manager Express
- Set up corporate speed dials in Cisco Unified Communications Manager Express
- Configure Cisco Extension Mobility in Cisco Unified Communications Manager
- Configure call coverage in Cisco Unified Communications Manager
- Configure intercom functionality in Cisco Unified Communications Manager
- Configure native presence in Cisco Unified Communications Manager
- Configure end users for Cisco Mobile Connect in Cisco Unified Communications Manager
- Configure end users for mobile voice access in Cisco Unified Communications Manager
- Work on Cisco Unified Mobility maintenance tickets
- Manually add end users and add voice mailboxes
- Import end users from Cisco Unified Communications Manager
- Import end users from Microsoft Active Directory
- Set the message store settings
- Enable end users in Cisco Unified Communications Manager for presence
- Enable end users for Cisco IP Phone Messenger
- Enable end users for softphone and desk phone control
- Enable end users for Cisco Unified Personal Communicator
- Use Cisco Unified Personal Communicator server health tool
- Troubleshoot phone registration issues
- Work on trouble tickets
- Generate reports in Cisco Unified Communications Manager
- Analyze the reports
- Activate CDR and CMR
- Generate reports for users, system, and devices
- Use the system report for QoS to identify voice quality issues
- Analyze calls
- Install the Cisco Unified RTMT tool
- Monitor the system and server capacity
- Monitor the Cisco Unified Communications Manager, call and trunk activity, device summary, and Cisco TFTP
- Generate reports in Cisco Unity Connection
- Analyze the reports for noticeable problems
- Work on maintenance tasks, for example, unlock user accounts, delete unused voice mail accounts, and so on
- Enable daily backup for the Cisco Unified Communications Manager database and CDR
- Back up the Cisco Unified Communications Manager database and CDR
- Restore the Cisco Unified Communications Manager database
Importance
The course is used in these certifications, specializations, curricula, and learning maps:
Target Audience
The primary audience for this course is as follows:
The secondary audience for this course is as follows:
- Systems engineers
Prerequisite Knowledge
The knowledge and skills that a learner must have before attending this course are as follows:
- Working knowledge of converged voice and data networks
- Basic knowledge of Cisco IOS gateways
- Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection